Dallas has a big problem. The cities 911 Emergency System is being clogged by ghost calls. Ghost calls are telephone calls, which when the recipient of the phone call answers they find no one on the other end of the call. A Dallas mother believes that a ghost call is to blame for the death of her 6-month-old son.
Records show that since November, callers using T-Mobile have dialed 911 from their cell phones and have had to make multiple calls, which clog up the emergency service, reports The Dallas Morning News.
Dallas officials are currently investigating the issue in order to determine if ghost calls led to the death of Brandon Alex on Saturday. Brandon was only 6-months-old. Brandon’s babysitter told police that she dialed 911 several times and received no answer. Records show that the operators attempted to return each of the babysitter’s calls but were unable to reach her.
Bridget Alex, Brandon’s mother said that she knew it wasn’t supposed to be Brandon’s time.
Dallas officials have confirmed that Brandon’s babysitter called 911 using a T-Mobile cell phone. As far as they can tell no other phone carriers were affected by issues caused by ghost calls, reports CBS.
John Legere, the CEO of T-Mobile met with T.C. Broadnax, Dallas’ city manager on Tuesday. Legere said that his crews were going to work with the city officials to resolve the issue.
Bridget Alex told local media that she was at a funeral when her son’s babysitter called her.The babysitter told her that Brandon had taken a fall and was unconscious. She told the mother she had called 911 repeatedly, but no one answered. Alex says she wants answers to why 911 did not respond to her son.
Officials in Dallas say that during the time that the babysitter was trying to reach 911 emergency operators there was a surge of phone calls coming in. At one point, they state that over 400 calls come in at the same time, causing them to bring in 10 extra operators.
Brandon’s mother rushed home and drove her son to a local hospital. It was one hour after the babysitter called 911 that 6-month-old Brandon got medical care. Brandon was transferred to another Dallas hospital. Shortly after arrival at the second hospital, the 6-month-old was pronounced dead. Brandon’s cause of death has not been determined, reports CNN.
Mike Rawlings, the mayor of Dallas told local media that it was unbelievable that T-Mobile has not resolved the ghost call issue. He added that the company was putting the lives of Dallas residents in danger because their mobile devices were createing clogs in the city’s 911 system.
Dallas officials state that no other phone carriers appear to be having issues with ghost calls, but they do report that AT&T wireless callers did report problems reaching 911 in Dallas and other cities on March 8. AT&T had tweeted late in the day on the 8th that its issues had been resolved. Dallas police have posted alternative numbers to contact if you have an emergency.
By Tammy Marie Rose
Photo Courtesy Facebook