LG Corporation is facing a class-action lawsuit over the long-standing bootloop problems affecting its V10 and G4 mobile phones. In the suit that was initiated this week in a California federal court, plaintiffs claimed that the issues had made their devices “inoperable and unfit for any use.” They said that the electronics company refused to provide any repair and its support was underwhelming.
The South Korean electronics company, unfortunately, has become synonymous with several power users for the issues with its V10 and G4 phones. It has been years since the devices rolled out but the users burned by the flaw have not forgotten.
CNET reports that the lawsuit includes four LG customers who purchased either a V10 or G4 mobile phone. During their ownership, the devices unexpectedly crashed and rebooted endlessly, rendering them inoperable, a defect more commonly known as a bootloop issue. The filing also claims that the smartphone maker refused to offer those customers refurbished units or perform repairs on the affected phones.
According to Engadget, the suit alleges that the South Korean firm was aware or should have been aware of the issue that forces the LG G4 and V10 into a state of endless rebooting that essentially made the smartphones brick. What is damaging for the company is the fact that they did not initiate a recall for their handsets that had these issues. The phones that were replaced, were replaced with flawed devices and the firm did not replace those that were out-of-warranty.
LG Corporation is part of the lawsuit filed in California over these bootloop issues, and more specifically, how the company dealt with the affected smartphones. A part of the suit noted that one user had to replace his G4 phone twice, and his third device constantly freezes.
The suit is the newest development in a mobile phone odyssey that has lasted almost since the debut of the Korean company’s G4 device. The first reports of the bootloop issue in the LG phone started surfacing in late 2015. It was not long before videos on the matter on Google’s video-sharing site YouTube started gaining traction. The issue was undeniable, and the Seoul, Korea-based company reportedly was not responding fast enough.
The smartphone maker had acknowledged the issue in 2016, explaining that the hardware flaw was the result of loose contact between components. According to Android Headlines, the electronics firm began offering replacement phones for their users however, they were also still building devices with the bootloop defect still intact.
The class-action lawsuit filed early this week claims that LG sold defective V10 and G4 phones and that the smartphone maker did not provide adequate support in fixing the bootloop issue. The lawsuit is also seeking claims for fraudulent business practices, breach of implied warranty, unfair trade, and violation of consumer protection.
By Anila Maring